FAQ

Contact our customer service. Send us a message, and we’ll respond as quickly as possible. Please note that we do not offer customer support through Instagram or Facebook. To avoid delays, please limit your inquiries to one email. Thank you!

You can choose from the following payment options during checkout:

- Credit Card: We accept VISA, MasterCard, American Express, Apple Pay, Google Pay, and Shop Pay. Your credit card will be charged when the order is finalized.

- PayPal

Typically, orders are delivered within 7-14 business days. For more details, please check our Shipping Policy.

Most orders are shipped within 1-5 business days after purchase. Shipping times can vary based on product availability. Please note that we do not ship orders during weekends or public holidays. Visit our Shipping Policy for additional details.

Once your order is completed, a confirmation email will be sent to the address you provided at checkout. If you didn’t receive a confirmation email, please check your spam folder and info@adtrea.nl to your safe sender list. You can also track your order through our "Track Your Order" page.

If your order has not yet been processed it is possible to change the shipping address. Please note that this is no longer possible after processing, it is also your own responsibility if the package does not arrive if the address is entered incorrectly.

Though rare, if your package doesn’t arrive, please contact the carrier directly to resolve the issue. ByJiméa is not responsible for return shipping costs or lost packages. We strongly recommend keeping proof of postage, as we are not liable for lost or misdelivered parcels.

Unfortunately, duties, taxes, and shipping fees are non-refundable. For more information, please refer to our Shipping Policy.

We want to ensure you find the perfect fit. For general sizing information, please refer to our size guide. If you have further questions about a specific item, feel free to email customer service for assistance.

We’re sorry your order was canceled! Please contact customer service to resolve any issues, and we’ll do our best to assist you.

Because we work with a fully automated system, orders are fulfilled as soon as they are placed. Therefore, we cannot interrupt the shipping process beyond 24 hours after ordering

Once your order has been shipped, changes cannot be made. Contact customer service as soon as possible to see if adjustments can be made before dispatch.

A tracking number will be sent to your email once your package has been processed. You can track your order by entering your tracking number, order number, email, or phone number on our "Track Your Order" page.

We’re sorry to hear that! For detailed information on returns and exchanges, please visit our Return Policy page.